Legal

Privacy Policy

Last Updated: September 17, 2026Effective Date: October 17, 2026

For customers who sign up after this Privacy Policy is posted, it applies immediately. For existing customers, it applies on the Effective Date.

This Privacy Policy explains how AccuPrice LLC ("AccuPrice," "we," "us," or "our") collects, uses, shares, and protects information when you use accupricelists.com, app.accupricelists.com, our integrations, and related services (the "Services"). It is part of our Terms of Service (https://accupricelists.com/terms).


1. Information We Collect

Information you give us

  • Account and contact information: name, company name, email address, phone number, and business address.
  • Your Data: information you enter into the Services, such as markups, labor rates, sales tax preferences, and custom items.
  • Communications: messages, chat conversations, support requests, feedback, demo bookings, and survey responses.
  • Call recordings: We may record demo and support calls. We will tell you at the start of any recorded call, and you can ask us not to record.
  • Marketing and text preferences: your email and text message opt-ins and opt-outs.
  • Shipping information: name and U.S. shipping address for printed field guides.
  • Etsy orders: If you buy through our Etsy shop, Etsy shares your name, email address, and order details with us so we can fulfill your order. Etsy's own privacy policy also applies.

Information from integrations

When you connect QuickBooks Online or Jobber, we receive the information needed to sync your catalogs, such as account identifiers, access tokens, and the item and product lists in your connected account. We access only what the Integration needs to work.

Payment information

Payments are processed by Stripe. We do not store full card numbers. Stripe shares limited details with us, such as card type, last four digits, expiration date, billing status, and transaction history.

Information collected automatically

  • Usage and log data: IP address, browser and device type, pages viewed, actions taken in the app, sync and export history, and date and time of access.
  • Cookies and similar technologies: We and our partners use cookies, pixels, and similar tools to keep you logged in, understand how the Services are used, measure advertising, and show AccuPrice ads to people who have visited our site. These include:
    • Analytics: Google Analytics
    • Advertising: Google Ads, Meta (Facebook and Instagram), and LinkedIn
    • Session recording and heatmaps: Hotjar, which records how visitors move, click, and scroll on our pages. We set it to hide what you type into form fields.
    • Live chat: our chat widget, which stores chat messages and any contact information you share in the chat
  • Export identifiers: Exports and downloads may contain unique markers linked to your Account so we can detect unauthorized sharing.

Information from other sources

We collect business contact information, such as company name, business email, phone number, and trade, from web searches, Google business listings, company websites, and other public sources, and from people who sign up for our email list. We use it to contact electrical contractors about AccuPrice.

2. How We Use Information

We use information to:

  • Provide, maintain, and support the Services, including syncing and exports
  • Process subscriptions, payments, failed-payment retries, and shipping
  • Send account, billing, renewal, price-change, and service notices
  • Send marketing emails and text messages when permitted, and honor opt-outs
  • Measure and improve the Services and our advertising
  • Protect the Services, including detecting scraping, account sharing, fraud, and misuse
  • Enforce our Terms of Service and comply with legal obligations

We may create aggregated or de-identified information that does not identify you or your company, and use it for any lawful purpose, including improving our pricing and publishing industry benchmarks such as average markups or labor rates. We will never publish markups, labor rates, or other Your Data in a way that identifies you or your company.

3. How We Share Information

We do not sell your personal information for money. We share information only as follows:

  • Service providers that help us run the business, such as hosting, payment processing (Stripe), email and text message delivery, scheduling, analytics, advertising (Google), customer support, printing and shipping, and outreach vendors. They may use the information only to provide services to us.
  • AI service providers. We use AI tools, such as ChatGPT and Claude, to help with tasks like drafting support replies, reviewing book migration files, and maintaining our catalog. We use settings or plans that do not allow these providers to use your information to train their AI models.
  • Integration partners such as QuickBooks Online and Jobber, when you connect them and direct us to sync.
  • Legal and safety: when required by law, or to protect the rights, property, or safety of AccuPrice, our customers, or others, including enforcing our Terms.
  • Business transfers: in connection with a merger, sale, financing, or reorganization of AccuPrice.
  • With your permission.

Integration data. We do not sell QuickBooks Online or Jobber data or use it for advertising.

Text messaging. We do not share mobile numbers or text message opt-in information with third parties for their marketing purposes.

4. Your Choices

  • Marketing email: Click "unsubscribe" in any marketing email or contact us.
  • Text messages: Reply STOP to opt out or HELP for help. Message and data rates may apply.
  • Cookies: You can block or delete cookies in your browser settings. Blocking some cookies may affect how the Services work. You can also manage ad settings in your Google, Meta, and LinkedIn accounts, and opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
  • Do Not Track: Our Services do not currently respond to browser "Do Not Track" signals.
  • Integrations: You can disconnect QuickBooks Online or Jobber at any time in your account settings or in that software.

Account, billing, and service notices are not marketing and will still be sent while you have an Account.

5. Your Rights

You may ask us to:

  • Access a copy of the personal information we hold about you
  • Correct inaccurate information
  • Delete your personal information, subject to the exceptions below

To make a request, email contact@accupricelists.com from your Account email address. We may need to verify your identity. We will respond within 30 days. If we need more time, we will tell you why and may take up to 30 more days. We will not discriminate against you for making a request.

We may keep information when needed to complete a transaction, maintain billing and tax records, keep consent records, prevent fraud or misuse, enforce our Terms, or comply with law.

6. Data Retention

  • Account information and Your Data: kept while your Account is active. We delete or de-identify it within 90 days after your access ends, unless you resubscribe first.
  • Billing and tax records: kept for 7 years.
  • Renewal and text message consent records: kept for at least 3 years or 1 year after your subscription ends, whichever is longer.
  • Usage and security logs: kept for up to 24 months.
  • Marketing contact information: kept until you opt out, then retained only as needed to honor your opt-out.
  • Backups: deleted on our normal backup schedule.

7. Data Security

We use reasonable administrative, technical, and physical safeguards, including encryption in transit, secure hosting, and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we learn of unauthorized access to your personal information, we will notify you as required by law.

8. Children

The Services are for businesses and are not directed to anyone under 18. We do not knowingly collect personal information from children.

9. California Residents

California residents may request information about any disclosure of personal information to third parties for their own direct marketing purposes. We do not make those disclosures. You may also exercise the rights in Section 5 by emailing contact@accupricelists.com.

10. Canadian Residents

We handle personal information of Canadian customers in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws. You may access and correct your personal information and withdraw your consent to our use of it, subject to legal and contractual limits. Withdrawing consent may mean we can no longer provide the Services. Questions or complaints can be sent to our Privacy Officer at contact@accupricelists.com. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or your provincial privacy regulator.

11. Where Information Is Processed

We are based in the United States, and information is stored and processed in the United States. Some members of our team and our contractors work outside the United States and Canada and may access information to provide the Services, under confidentiality obligations. If you are in Canada, your information will be transferred to the United States and other countries and may be accessible to courts, law enforcement, and national security authorities there under their laws.

12. Changes to This Policy

We may update this Privacy Policy. We will post the new version with an updated date. For material changes, we will notify you by email or in the app before they take effect.

13. Contact Us

Privacy Officer
AccuPrice LLC
Los Osos, California
contact@accupricelists.com